Contact Richard:   +44 (0)121 663 0223 +44 (0) 7703 355045


Service Delivery and the day-to-day operations of an IT business can often take up all your time and energy, leaving you with very little opportunity to grow your business as you want to.

I can put you back in control. I understand the many demands a growing business places on owners. I can help you achieve clear business objectives and put systems in place that will win you back time. My aim is to get you back running the business, instead of the business running you.

PaperworkAre you overwhelmed by all the things you need to do as a business owner day-to-day?

I can share techniques with you to bring order from chaos, and to concentrate on the activities that will help your business grow, become more profitable and enable you to feel more fulfilled.

Do you feel the pressure of thinking that your business couldn’t survive without you for any period of time?

I can help you find the jobs that are not making the best use of your time,  leaving your business to run without you being involved in every activity and helping you reduce your stress levels.

Have you bought an RMM or PSA tool but you don’t think you’re getting the most value from it?

I can show you how to effectively use your RMM and PSA tools to reduce your operational costs, and increase your efficiency and profitability, helping you to feel justified in your investment.

Do you feel you aren’t providing the best Service to your clients because of missing or weak client documentation?

I can help you and your engineers to document your clients networks, so you become more efficient at service delivery, increasing your clients trust in your business and reducing the stress of supporting them.

Would you like to implement great efficiency through Best Practices across your business operation?

I can help you to understand industry Best Practices that will help your business to reduce the cost of service delivery, and increase profitability. You’ll have an IT business you can genuinely be proud of, and others will respect.

CoinsAre you struggling to effectively log and bill for all the time you actually spend with clients?

I can help you and your team to capture billable time effectively, increase profits and eliminate the horrible feeling of lost money.

Do you struggle to understand how profitable (or not!) your Projects and Managed Service contracts actually are?

I can help you to capture time and materials used in projects and service delivery, and generate reliable and trustworthy data that will help you understand which are your most profitable clients and projects. You won’t have to rely on gut feelings alone anymore.

Do you waste time worrying about overdue client invoices?

I can help you implement easy to use systems that will ensure that you are paid on time for your products and services, eliminating the uncomfortable stress associated with chasing unpaid invoices.


Can I help?

If you’d like more help working on any of these challenges then take a look at the articles at my blog, or if you’d like to discuss working with me one-on-one, then do contact me!

Site by: Dawud Miracle, Business Coach & WordPress Websites